pt game Privacy Policy

1. Who We Are

pt game operates the online entertainment platform available at ptgame.org, offering sports coverage and casino-style games to players based in the Philippines. As the operator of this platform, pt game acts as the data controller responsible for the personal information you provide when you register, log in, or interact with any part of the service. We are committed to handling your data with transparency, care, and full respect for your rights under applicable Philippine law, including the Data Privacy Act of 2012 (Republic Act No. 10173). This Privacy Policy applies to all users of the pt game platform, regardless of how they access it — whether through a mobile browser, desktop, or any other supported device. If you have any questions about how your data is handled, the contact details provided in this policy are the appropriate point of reference.

2. Information We Collect

When you create an account on pt game, we collect the personal information you provide during registration, which typically includes your full name, date of birth, email address, and contact number. We also collect information generated through your use of the platform, such as login timestamps, device type, browser information, IP address, and activity logs related to your sessions. Payment-related information — including transaction amounts, payment method type, and processing references — is collected when you make deposits or request withdrawals, though full card or account numbers are handled exclusively by our payment processing partners and are not stored on our servers. We may also collect information you voluntarily provide when contacting our support team or submitting feedback. All data collection is limited to what is necessary for the purposes described in this policy, in line with the principle of data minimisation under Philippine data protection law.

3. How We Use Your Information

The personal information we collect is used primarily to operate and maintain your pt game account, process transactions, verify your identity, and deliver the platform services you have signed up for. We also use your data to comply with legal and regulatory obligations applicable to online entertainment platforms operating in the Philippines, including age verification and anti-money laundering requirements. Your contact details may be used to send you important account-related communications, such as transaction confirmations, security alerts, or updates to our terms and policies. We do not use your personal data for unsolicited marketing without your prior consent, and we do not sell, rent, or trade your information to third parties for their own marketing purposes. Where data is shared with third-party service providers — such as payment processors or identity verification services — it is shared only to the extent necessary to deliver the relevant service, and those providers are contractually bound to protect your data.

4. Data Retention

pt game retains your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable Philippine law and our internal compliance obligations. Transaction records and identity verification documents may be retained for a minimum period as mandated by financial regulations and anti-money laundering rules. When data is no longer required for the purposes for which it was collected, and when no legal obligation requires its continued retention, we will securely delete or anonymise it. You may request the deletion of your personal data at any time, subject to any overriding legal obligations that require us to retain certain records. Requests for data deletion willbe processed within a reasonable timeframe and in accordance with the rights granted to you under the Data Privacy Act of 2012.

5. Cookies and Tracking Technologies

pt game uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a user. Essential cookies are required for core platform operations such as maintaining your login session and remembering your preferences between visits. We may also use analytics cookies to understand how users navigate the platform, which pages are visited most frequently, and where technical issues may arise — this information is used solely to improve platform performance and is not linked to your personal identity in a way that identifies you individually. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. By continuing to use the pt game platform after being informed of our cookie use, you consent to the placement of cookies as described in this policy. We do not use cookies to serve third-party advertising or to track your activity across other websites.

6. Your Rights Under Philippine Law

As a data subject under the Data Privacy Act of 2012, you have a number of rights with respect to your personal information held by pt game. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to correct any inaccurate or incomplete information. You also have the right to object to the processing of your data in certain circumstances, the right to erasure or blocking of your data where processing is no longer justified, and the right to data portability where technically feasible. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact us using the support details available on the platform, and we will respond within the timeframe required by applicable law. We take all data rights requests seriously and will handle them with care and without undue delay.

7. Data Security

pt game implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include the use of secure connections (HTTPS) for all data transmitted between your device and our platform, access controls that limit who within our organisation can view personal data, and regular reviews of our security practices to address emerging risks. While we take every reasonable precaution to safeguard your information, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your pt game account and to keep your login credentials confidential. If you suspect that your account has been compromised or that your personal data has been accessed without authorisation, please contact our support team immediately so that we can take prompt action. We will notify affected users and relevant authorities in the event of a data breach, as required under Philippine law.

8. Third-Party Services

To deliver a complete and reliable platform experience, pt game works with a limited number of trusted third-party service providers, including payment processors, identity verification services, and platform infrastructure providers. These providers are granted access only to the personal data they need to perform their specific function, and they are contractually required to handle that data in accordance with applicable data protection standards. pt game does not permit third-party providers to use your personal data for their own independent purposes beyond the scope of the services they provide to us. We do not embed third-party advertising networks, social media tracking pixels, or external analytics services that would share your data with parties outside of our operational requirements. Any changes to the third parties we work with that materially affect how your data is handled will be reflected in an updated version of this Privacy Policy.

9. Children's Privacy

The pt game platform is strictly intended for adults aged 21 years and above, in accordance with Philippine regulations governing online entertainment. We do not knowingly collect personal data from individuals under the age of 21, and any account found to belong to a minor will be closed immediately and any associated data deleted. If you believe that a minor has registered on the platform or provided personal information without appropriate consent, please contact us immediately so that we can investigate and take the necessary action. Parents and guardians are encouraged to monitor the online activities of minors in their care and to make use of available parental control tools. Our age verification process is designed to prevent underage access, and we take our responsibility in this area seriously as part of our broader commitment to responsible gaming in the Philippines.

10. Changes to This Policy

pt game reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, the platform, or applicable Philippine law. When material changes are made, the effective date at the top of this page will be updated accordingly, and where appropriate, we may notify registered users directly. Your continued use of the platform after any changes have been posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal information. If you have any questions or concerns about this policy or about how your data is handled, please refer to the FAQ page or reach out to our support team through the contact details available on the platform.